There are so many working parts to a website it won’t be long before it needs some help. Perhaps the content is dated, or in your images, you have that funky old haircut. Exactly what were you thinking? Or even worse, text is floating in the left margin, one of your menu items returns a 404 and your contact form notifies aliens when completed because no one you know gets an email. And then everyone’s favorite. “What on earth is my password?”
Looking at the website support landscape we knew it was difficult for small, independent organizations to get friendly, timely and helpful support for anything ranging from DNS problems to new pages to bad punctuation. Countless clients have complained to us that their last developer is out of business or won’t respond in a helpful way. Perhaps their site is hosted at one of those companies that spend too much money on questionable super bowl commercials to have excellent, timely and friendly support. Dealing with big companies, especially when there may be more than one involved, can be so frustrating and unproductive.
We listened. Alter Endeavors has combined flexible hosting and web management options with a helpful, responsive and easy to use support ticketing system where you can get help with your website issues no matter how big or small.
Alter Endeavors offers three options to help manage your website. Two are ongoing plans and a third option provides help only when you want it.
Basic Website Hosting Plan (Ongoing)
This plan is best for individuals and small companies that have websites that are important to them, but require only occasional, less complicated updates. It provides safe, secure and best-in-class hosting. We lease and manage our servers from Media Temple and we take care of support issues through them for you.
The plan is priced at $35 per month or $348 yearly. If you should need it, the opportunity to use our ticket support system at our standard rate of $125 is also available.
The base price on this plan covers standard backups and maintenance as it relates to basic hosting (keeping your site up!) It does not cover items or issues that may break or become outdated within your website or happen outside of our control such as problems at your registrar. For that, you will need to use our ticket system and pay the $125 per hour.
Deluxe Website Management Plan (Ongoing)
For those of you that place super importance on keeping your website in tip-top operating shape and have the need to update it fairly often, we offer our deluxe website management option.
It includes so many benefits and I don’t like super long paragraphs, I’ll include a bulleted list!
- Everything included in the basic plan mentioned before, plus:
- Monthly Site Backups
- Hacking Protocols – In the very unlikely event your site goes down from hacking or a code update glitch, Alter Endeavors will recover the last working version of your site from our site backups (no more than 30 days old) to be sure you have a working site. We will then dive into the issue to determine the root issue and resolve it at no additional cost to you.
- Necessary WordPress theme and plugin updates for security and stability
- Quality Assurance checks after updates to be sure nothing on your site broke after an update
- 1 hour of support to be used however you wish (towards design, content, coding, training, etc.) – Can build up to 3 support hours in reserve at a time (if you don’t use an hour one month, it will roll over to the next month with a max of 3 hours in reserve at a time). Our response time on support tickets for this service is within 8 business hours.
- A reduced hourly rate of $100/hour (instead of our agency $125/hour) for additional support time during normal business hours – (9AM-6PM CST Mon – Fri)
- A reduced emergency hourly rate – $175/hour (instead of $250/hour) for any immediate support time needed outside of our normal business hours
Whew! That’s a lot for only $200 per month, so if keeping your website up and available, updated and looking good is important, this is the program for you.
Ticket Website Support Only (Hourly rate)
If these plans are not quite what you’re looking for, consider registering with us for hourly support. You can do this by sending an email to firstname.lastname@example.org and we’ll put you down as a person that is entitled to our excellent support system at our standard hourly rate of $125/hour.
You can read more about the details of our hosting plans at this link Website Support and Hosting.